24 hours a day, 7 days a week, 365 days a year our certified trained professionals are on call to help you. If you need our services, you’re probably having a bad day. Knowing this—we do everything in our power to make your day better. You only have to make one phone call to Expert Services at 877-40FLOOD (877-403-5663) and we take care of everything else. For non-emergency services you can also email us at info@40flood.com and someone will contact you on the next business day or sooner. Our satisfaction guarantee starts with the following items and ends when the job is done and you are satisfied.

  1. In most cases an Expert Services employee will answer your call any time day or night. You will speak to a knowledgeable person who can help you within 15 minutes of the initial call.

  2. The person you talk to will give you an accurate estimated time of arrival for our disaster response team (usually within 1-2 hour of the initial call).

  3. Our disaster response team is comprised of individuals that take pride in solving your problems, making you comfortable with the process and getting your life back to normal fast.

  4. Expert Services technicians are trained, certified and equipped with the best technology to find and remove excessive moisture and restore you home or business to pre-loss condition fast.

  5. Depending on the situation we can also perform or provide deodorization, green environmental friendly antimicrobials, negative air pressure containments/drying chambers, auxiliary power or heat, hazardous materials clean up or other services as needed to prevent costly secondary damage such as the growth of bacteria, mold and other harmful microorganisms and to make you as comfortable as possible while we are working in your home.

When calling Expert Services, either during or after business hours you will always speak with a company member, no answering service. Our on call staff will respond to your emergency within one hour. ESI works with every insurance company and can assist you with all aspects of the insurance claims process.


  • Look for a company that stands behind their work and workers. Beware of companies that want you to sign a blanket release of all liability. You may need to release companies of certain liability in order to keep the cost reasonable, but a company should be liable for any decisions you authorize them to make on your behalf.

  • Look for a no pressure sales policy. Beware of scare tactics. No one but a doctor should give medical advice. Some molds may be harmful to certain persons, but a good contractor should give you a fair quote and then give you time to research and consider all your options.

  • Look for a company that is fully insured for the services they are providing. Beware of companies working too cheap—proper insurance to protect your family from contractor error is expensive but essential. Not all companies that remove mold have coverage for problems they might cause while performing mold remediation services. You should always expect to get what you pay for and no more!

  • In the event of a water damage emergency in your home or business, act quickly to find an Expert restoration company to clean up the mess. In most cases mold begins to grow after 72 hours. Your insurance company may be unable to give your case immediate attention, but you are usually required to take proper action to mitigate the damages. Some insurance companies may have a list of contractors that they prefer, but you are not required to accept the companies on those lists. You are allowed to choose the contractor that you believe will take the best care of YOUR needs.

  • If possible, make arrangements with a mitigation service company before a disaster happens. When a major disaster strikes, systems can be quickly overloaded and you may not get service in time to prevent mold and other secondary damage. Call the Experts for help with preparedness and pre-loss planning.

  • Call your insurance agent and ask if additional coverage is available to protect you and your home in the event of an unforeseen disaster. For example how much coverage would you need if your basement had 6 inches of standing water? How much would it cost to replace all of your damaged furniture, electronics and other contents? How much would it cost to replace your carpet and the bottom 4’ of your drywall or all of your paneling? These are only a few of the costs associated with such a disaster. On top of all of the replacement costs, figure the cost of mitigation, tear out and drying to range from $3000-$8000 for a typical finished basement with 6” of standing clean water. If the water is category 3 (sewage), you can expect to pay even more for proper clean up. Most insurance agents can offer enough coverage to protect you from mold and water damage catastrophes, if you are willing to pay a little extra for good protection.


The following are a list of resources to help you learn more about mold and water damage and what you need to do to protect home and family.


IICRC (The Institute of Inspection, Cleaning and Restoration Certification) - www.iicrc.org

ACGIH (American Conference of Governmental Industrial Hygienists) - www.acgih.org

USEPA (United States Environmental Protection Agency) - www.epa.gov

CDC (Centers for Disease Control) - www.cdc.gov

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